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Help

Need help understanding the way our website works? Having trouble with the terminology? Then you have reached the right place. The following section will explain all these topics and more. If your question was not answered on this page, then please reach out to us using the contact page.

Placing an Order

Placing an order on our website is super simple. From finding the right product, to checkout. The whole process can take minutes to complete.

Step 1

Find the product you are looking for by searching by Brand, Category, Name or Part Number.

Step 2

Once you have found the right product, add it to the cart.

Step 3

Once the product is on the cart, go ahead and proceed to checkout.

Step 4

Fill out all the necessary fields including a shipping address and billing information.

Step 5

Receive a copy of your order confirmation. If the order is being shipped, expect a tracking number within one (1) business day. If you are picking up locally, expect an email and voice call advising the item is ready for pick-up. Click here for more information on shipping.

Checking an Existing Order

If you created an account during check-out or if you already had an account then you can check your order details online. Order details can be accessed via your account page. From here you can manage your profile, order history, perform returns, track your order and a lot more.
If you did not create an account, you can refer back to your email for order information. If you need anything additional, please contact us.

Returning an Order

If you received the wrong item or you no longer need what you ordered, then you can return your item. There are multiple ways to do this.

Have an Account with us?

If you have an account with us, then login to your account. From there, go to orders. Select the order you wish to request a return for. From there you can submit the request to be approved by one of our sales reperesentatives. Returns might take up to one (1) business day to be approved.

Don't have an account?

If you do not have an account on our website then please contact us for order cancellation.
Click here for more information on returns.

Finding the Right AC Unit

When it comes to finding the right AC unit, there are a lot of factors to take into account. Here are a couple of topics to help you narrow down your search. In the end, we always recomend a certified technician to approve the selection you have made to avoid returns and exchanges due to wrong equipment.

Application

The first option we want to select is the application of the unit. Are we using it for Air Conditioning only? Do we want to have heating capabilities? Do we want it to heat a lot more in the winter? Do I want a gas configuration to save on my energy bill? Depending on your answer to these questions you will pick between a normal AC Condenser, Heat Pumps or Furnances.

Tonnage

Now we look at the tonnage you need. This is determined on the size of the house/apartment and the cooling/heating needs.

Efficiency

Now that we have our desired tonnage we move into efficiency. An HVAC unit’s efficiency is determined by the number of SEERs. The higher the number, the more efficient the unit is. For example, a 14 SEER unit is less efficient than an 18 SEER unit. Efficiency helps bring down the cost of running an HVAC unit.

Size and Fitment

Now we look at size and fitment. This is helpful in making sure the unit you are looking to buy fits properly in the area you are looking to place it in. This information can be found under the Specifications tab in all our product listings.

BTUs

Primairly used when identifying the right indoor unit for you Mini Split system. BTUs determine the tonage needed to fill different size rooms. Too much and you can run into humidity issues and damage your unit. Too little and you will not feel the right temperature in that room. Our Mini Split Systems range from 7000 BTUs to 24000 BTUs.
If you need more help in choosing the right HVAC unit, we recommend you speak to your certified technician or contact us.

Finding the Right Air Filter

The best way to find the size of your air filter is by looking at the frame of your current filter. This will give a lenght by width by thikness measurement that you will need to select the right size filter on our website.

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